If you have any complaints, you can reach us through the following means:

• Send an email to carecentre@custodianinsurance.com or contactcentre@custodianinsurance.com.
• Visit any of our offices nationwide to lodge your complaint.
• Submit a written complaint at our head office or any of our branches.
• Make an oral complaint via our telephone lines.
• Use our social media platforms or written communication.

Processing Complaints:

• Complaints will be acknowledged within 48 hours.
• Complaints will be handled fairly and promptly.
• Investigation and consultation will be conducted diligently.
• Progress updates will be provided.
• If unresolved, complaints may be escalated to the regulator: The Complaints Bureau,  National Insurance Commission, Plot 1239, Ladoke Akintola Boulevard, Garki II, PMB 457 Garki, Abuja, Nigeria.